Will my LOUD security system work without a home phone line?
Will my LOUD security System work with VoIP?
How do I test my LOUD security system?
What is a cancellation code word?
How do I change my contact information?
What if I go on vacation? Can I change the person you call?
What is an alarm registration number?
Do you provide a warranty (service) agreement?
How can I get a manual for my system?
Why is the trouble light on?
Why didn't the central station call when my alarm went off?
Why did it take the police so long to come when my alarm went off?
Can I get my bill electronically?
Can I pay automatically each month?
I'd like to see who is arming and disarming the system at my business everyday, how do I do that?
Can I get new yard signs or stickers?
How do I get help after hours?
Will my LOUD security system work without a home phone line?
While a standard POTS (plain old telephone service i.e. BellSouth, AT&T) telephone line is the most reliable form of communication for a security system, there may be other methods of communication available in your area. The most common alternative form of communication is a cellular communicator. A cellular communicator is installed into an existing system and designed to transmit the alarm signals via cellular towers in place of, or alongside, a standard home phone line.
If you are interested in this option, please call us for more information.
Will my LOUD security system work with VoIP?
Although it does occasionally work, LOUD Security does not recommend the use of VoIP services for your alarm system. Since VoIP services are only as reliable as the internet connection they depend on, the reliability of the phone lines can fluctuate throughout the day as bandwidth is adjusted by your internet provider. LOUD Security highly recommends that any customer using VoIP also purchase a cellular communicator for their alarm system.
How do I test my LOUD security system?
You can call our office at 770-427-1300 and ask to put your system on test. You may then send a signal and we can check to make sure it was received. You should test your system weekly for proper operation.
What is a cancellation code word?
A cancellation code word is a simple word chosen by the customer to cancel the dispatch of authorities in the event of a false alarm. It should be a word that is easy to remember but hard for an outsider to guess. Your code word should NEVER be obvious to others around you.
How do I change my contact information?
Please call our office with your cancellation code word and we will be happy to update your information.
What if I go on vacation, can I change the person you call?
Yes, we can temporarily change your contact information. Just give us a call with the information and dates of the change.
What is an alarm registration number?
Several cities and counties around the country are requiring security system owners to register their systems with the police department. This is an effort to cut down on the number of false alarms.
Do you provide a warranty (service) agreement?
Every alarm monitored by LOUD Security is given an initial warranty term of 90 days, even if we didn’t install the equipment. LOUD Security does offer extended warranties and service plans for additional monthly charges.
How can I get a manual for my system?
We have several of our most commonly installed system manuals on our website for you to download. You may also visit www.alarmcommunity.com , for a list of user’s manuals and download one instantly. If you don’t see the one you are looking for, please give us a call.
Why is the trouble light on?
The trouble light is an indicator that the alarm senses a problem that needs attention. It is usually a minor issue, such as a low system battery, however it can also be an indicator of a much more serious issue. If you are unsure of the problem, please call us at 770-427-1300 and we will assist you.
Why didn’t the central station call when my alarm went off?
There are several reasons why you may not have been called when your siren went off. The most common reason is that you disarmed the system before it was able to communicate the signal through to the Central Station. If this was not the case, or if you are concerned at all, please call to our office to test your system.
Why did it take the police so long to come when my alarm went off?
In most cases, the Central Station responds very quickly. But once the call is made to the police department, the responsibility lies with the authorities. If there is a slow response to a dispatch you may need to contact your police station to inquire.
Can I get my bill electronically?
Yes, we can email your bill to you if you would like. Please call our office with a valid email address and we can get you set up.
Can I pay automatically each month?
We offer several payment options including automatic draft from your checking account or debit from your credit card. Forms are available at the office to get you started.
I’d like to see who is arming and disarming the system at my business everyday, how do I do that?
We offer an option that will allow you to log on to the Central Station information for your account. You can check your history, see who has armed and disarmed your system, see your contact information and cancellation code word. There is a small fee for this service, but it allows you to access your information at any time.
Can I get new yard signs or stickers?
We will be glad to mail you a replacement sign or stickers. Just give us a call.
How do I get help after hours?
Call our office at 770-427-1300. Our answering service will be able to provide information depending on your problem. If they are unable to assist you, we also have an after-hours technician that can help with emergency situations.
